ANALISIS DE LLAMADA !
1st - 10th Grade
•11 Qs
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ANALISIS DE LLAMADA !
Quiz
•
Arts, Philosophy, Fun
•
1st - 10th Grade
•
Medium
Claudia Cruz
Used 2+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Asesor cumple con protocolo de saludo?
SI
NO
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Asesor aplica validación de aura?
SI
NO
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El asesor envía link de autogestión?
Si , link de movistar play
No, no envía link.
Si, link de canal de WhatsApp
Si, del app mi Movistar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El asesor aplica el modelo flex en la llamada (PERSONALIZACIÓN)?
SI
NO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Asesor aplica sondeo en la llamada?
SI
NO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Estuvo bien que el asesor derive al canal de WhatsApp?
SI, es el área especializada
NO, tenia que transferir al área de Movistar Play
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El asesor valido si el cliente tenia alguna consulta adicional?
NO LO HIZO
SI LO HIZO
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