Business Process Awareness MM

What is a process?

• A specific ordering of work

  activities across time and space, with a

  beginning, an end, and clearly identified

  inputs and outputs a structure for action

• A process is a series of activities or steps

  used to transform input(s) into

  output(s)

• It is the steps used by an individual or a

  group to perform work or complete a

  task

• All answer is correct

What is a business process?

• a group of logically related tasks that use the organization's resources to provide customer-oriented results in support of the organization's objectives.

• a business process is a network of connected activities and buffers with well-defined boundaries and precedence relationships, which utilize resources to transform inputs into outputs with the purpose of satisfying customer requirements

• a related group of tasks that together create a result of value to a customer

• All answer is correct

Who is the process sponsor?

• the person who usually sits outside the process, and is directly and personally accountable for the end-to-end process. He or she is the final arbiter for the process and should drive any process improvement initiatives and activities.

• the person who provides direction and ensures that there is sufficient resource available to improve the process. He or she is normally at a senior level in an organization

• the person who works inside the process and is responsible for a discrete part of it. He or she ensures day-to-day production performance, directly manages process workers and suppliers relationships and provides the process owner with metrics, reports and improvement ideas

• the person who works inside the process with responsibility for specific delivery to agreed standards. He or she may manage small teams of less experienced workers and provide the process manager with metrics, reports and improvement ideas

In value chain model, which is NOT included in the categories of activities?

• Primary activities

• Support activities

• Management activities

• All answered is correct

Who is the creator of value chain analysis and model?

• Michael Hammer

• Michael Jackson

• Michael Porter

• Michael Jordan

Which of the following is NOT the primary activities in porter's value chain model

• Inbound logistics

• Operations

• Outbound logistics

• human resources

Which of the following is NOT the support activities in porter's value chain model

• procurement

• IT/Technology research and development

• firm infrastructure

• marketing and sales

What is Business Process Management?

• Body of principles, methods, and tools to design, analyze, execute and monitor business processes, with the aim of improving their performance.

• Disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization's strategic goals

• Involves the deliberate, collaborative, and increasingly technology-aided definition, improvement, innovation, and management of end to end business processes that drive

  business results, create value and enable an organization to meet its business objectives with more agility

• All answer is correct

Which of the following is NOT three dimensions of process performance according to Rummler's framework?

• Time

• Cost

• Quality

• Scope of work

Which of the following is NOT an example of Modelling Standards and Notation techniques?

• BPMN

• Flow Chart

• Value chain

• TOGAF