Office Correspondece

_________ can be regarded as any written or digital communication exchange by two or more parties.

• emails

• receptionist

• correspondence

• telephone

• communication

which of the following information or statement is in the visitors book

• name of receptionist

• account number of visitors

• date and time of visit

• nature of the visitors duties

• directors name

if the letters are sent by hand to the business, it refered to as

• personal delivery

• delivery by post

• special posting

• air mail

• express

all mail leaving the organization should be recorded in

• journal

• ledger

• subsidiary book

• mail inward register

• mail outward register

which of the following letters should not be opened in the mail room?

• official letter

• confidential and personal letter

• letters record of post

• mail outward register

• express letter

a visit without an appointment should be asked to

• book an appointment and go away

• rest before leaving

• take tea before allowing him to see the boss

• leave the business premises immediately

• just go

to help improve the image of an organization, the receptionist should

• have a good human relationship

• be able to speak all languages

• assist male visitors only

• quarrel with visitors

• assist female visitors

methods of filing are all except

• alphabetical filing

• chronological filing

• numerical filing

• subject filing

• none of the above

to deliver a letter by hand such letter will be recorded in

• postage book

• dispatch book

• inward register book

• outward register book

• internal book

the duty of a receptionist when a visitor on appointment called is to

• let the visitors see the boss immediately

• let the visitor have tea before seeing the boss

• let the visitors rest for 10 minutes

• phone or find out weather the boss is ready to receive the visitors

• give newspaper to the visitors