Telephone Expressions

Good morning, this_____Fadly from Site Customer Support. Could I______to Mr. Watson, please?

• is, speak

• are, chat

• get, call

• do, conversation

I'm sorry, but Mr. Baihaqi isn't at the office at the moment. Would you like to_______a message?

• get

• answer

• call

• leave

How to start a good etiquette of telephoning a customer or vendor?

• Oy, I need something. Call me back!

• Hi, I want this to be finished today!

• Hello, good morning/evening. I'm Greg from Finance. Could I speak with Mr. Haryanto?

• Can I call your now?

Thanks for your help. _________________

• Have a bad day, you sir!

• Have a good day, Mr. Johnson

• Good day bro!

• Good morning, everyone

Fadli: I would like to speak to Mr. Hari, is he available at the moment?

Juki: Do you mind_______while I check on that?

• Holding

• Hodling

• Calling

• Answering

Caller: Good morning, I'm Greyhound from Frisian Flag. May I talk to Mr. Manggurangi, please?

You:

Caller: Hello, may I speak to Ms. Khairani?

You:

• What is your name, huh?

• Who do you think you are?

• May I get your name, sir/mam?

• I plead the 5th

Caller: Hello, could I talk to Mr. Supriyadi, please?

You: I'm sorry, he is not available right now. However, you could leave a message in the meantime. Would you like to leave a message?

Caller:

• Yes, please tell him that I called.

• No, I want to speak to him right now!

• Hmm, is that even a question?

• Wait, is he at work?

You: _____________, this is Arsita from FAT department, may I speak to Mr. Haryadi?

• Good day

• Morning sunshine

• Good afternoon

• Oi there mate

How would you respond to this:

"Hello, may I know your name, please?"