
Servicio al cliente
Quiz
•
Professional Development
•
7th Grade - Professional Development
•
Practice Problem
•
Medium
John Oroszi
Used 2+ times
FREE Resource
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49 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Cómo definimos el término atención al cliente?
La forma de ofrecer productos.
La forma de relacionarse una empresa con sus clientes.
La forma de relacionarse una empresa con sus clientes o futuros clientes.
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿La atención al cliente puede ser?
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Cuál de los siguientes NO forma parte de las fases o principios en la atención al cliente:
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Cómo tratarías a un cliente polémico?
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Cómo definimos la calidad?
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Cuál de los siguientes no consideras un medio para medir la calidad de una empresa?
Encuestas.
Mistery Shopper o comprador misterioso.
Anuncios.
Emails.
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Para satisfacer a los clientes no basta con eliminar los motivos de insatisfacción o de quejas, es necesario asumir:
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