Unit 301

Which of the following are not typical roles within a salon or spa environment?

• Spa Manager

• Receptionist

• Beauty Therapist

• Retailer

Which of the following are results of positive behaviour within a salon

• Returning customers

• Recommendations leading to more clients

• Happy environment to work in

• People will be less likely to re-book appointments

When we have ___________ body language, we become more approachable for clients and other staff members.

A good example of a positive behaviour within a salon or spa environment is __________________________

What is this process called?

• Blending

• Pore perfecting

• Contouring

• Feature enhancing

Within a salon environment which of the following would not contribute to good team work

• A range of skills

• Lack of clear and concise instructions

• Limited communication skills

• Giving constructive criticism

• Challenging others opinions

The definition of team is ......