XII CH 17 HOSPITALITY MANAGEMENT

XII CH 17 HOSPITALITY MANAGEMENT

12th Grade

6 Qs

quiz-placeholder

Similar activities

LENGUAJE VISUAL: EL LOGO

LENGUAJE VISUAL: EL LOGO

1st Grade - University

10 Qs

Nada dan tempo

Nada dan tempo

9th - 12th Grade

10 Qs

Notes and Chords

Notes and Chords

2nd - 12th Grade

11 Qs

Lenguaje Musical

Lenguaje Musical

12th Grade

10 Qs

Seams and hems

Seams and hems

9th - 12th Grade

10 Qs

Review Quiz CPAR 9/20

Review Quiz CPAR 9/20

12th Grade

10 Qs

Broadway Musicals

Broadway Musicals

KG - Professional Development

8 Qs

Palestrina

Palestrina

1st - 12th Grade

11 Qs

XII CH 17 HOSPITALITY MANAGEMENT

XII CH 17 HOSPITALITY MANAGEMENT

Assessment

Quiz

Arts

12th Grade

Medium

Created by

Ranjana Rawat

Used 10+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ASSERTION: The hospitality industry, has grown to provide “A Home Away From Home” as this is one of the fastest-growing industries.


REASON: Hospitality is the relationship between the guest and the host concerned with providing a place to stay, food, entertainment, and other facilities to make the stay comfortable.

Both A and R are true and R is the correct explanation of A.

Both A and R are true and R is not the correct explanation of A.

A is true but R is false.

A is false but R is true.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which from the below is wrongly matched?

Hotel ----- commercial establishment

Motel -------- closer to parking lot

Resort -------- people go for hiking & undertake adventure sports, etc

Furnished apartments ------- provide all essential amenities

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reserving a room as a part of the central reservation system or reservation department. Comes in ______________ stage of guest cycle.

Pre-arrival

Arrival

Occupancy

Departure

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The guest history bears the following things.

a. An up-to-date record of the room occupancy

b. Feedback

c. Opinion about the services

d. Name, address & identity

Option a, b, c

Option b, c, d

Option c, d, a

Option a, b, c, d

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Guest satisfaction is the main focus in order to ensure and encourage the guest to patronize and use the services of the establishment again to obtain and retain ______________.

Customer Freedom

Customer Loyalty

Customer Understanding

Customer benefits

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which from the below is not under the organization of the Front Office Department?

Front Office Receptionist

Front Office Cashier

Telephone Operator

Floor supervisor