Which of the following is true for communication.
Hartman CH 3 Communication Test Review

Quiz
•
Specialty
•
10th - 12th Grade
•
Medium
Denise Smith
Used 5+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Communication includes verbal, nonverbal and written
Cultural differences can be a barrier to effective communication
Poor communication does not impact the quality of care provided
Both A and B
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are examples of nonverbal communication (check all that apply)
smiling
rolling your eyes
crossed arms
shouting
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example or poor communication by a NA
Nurse aide introduces self, explains procedure, in a clear manner checking for understanding
Nurse aide shouts when talking to the resident because she was told he can't hear well.
Nurse aide asks what the resident would like to wear today instead of choosing for her.
Nurse aide repeats what she said to ensure the resident understandss.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nodding my head, leaning forward, and maintaining eye contact are examples of active listening.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is ok to have a relative translate for your resident if the interpreter is not available.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One of the best ways for a NA to make a good impression and develop a positive relationship with residents and their families is to
Only offer assistance to the residents she is caring for
Answer call bells if they have gone off for more than 10 minutes
Answer call bells as soon as possible
Let the resident know how annoying it is when they call out for a new blanket every night
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When using abbreviations, the NA should only use those approved by the facility where he works
True
False
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