English for Tourism and Hospitality

Receptionist: Excuse me, Sir. What can I help you?

Guest: Yes, I would like to book a room.

Receptionist: Yes, Would you like a double room or a single room?

Guest: _________________ the double room per night?

• how the price

• how many is

• what is the price

• how much is

Waiter: Are you ready.......... the main course, Sir?

Customer: Yes, do you have a special of the day, here?

Waiter: No, Sir. We don't have a special of the day

• to book

• to order

• to buy

• to look

Guest: Hello, I would like to register a complaint. I reserved an ocean view, but I am starting at the street

Receptionist: ........for the inconvenience, unfortunately all of our ocean view rooms are taken

• You can't, Sir

• Ya, absolutely Sir

• I agree with you Sir

• I apologize

Customer: Is there any validity for this package? I intend to travel to Baluran next week

Travel Agent: This package is............until the end of this month, but if you make an advance payment, you can avail of the same price next month as well.

• recommended

• suitable

• valid

• memorable

Shop keeper: Excuse me, what can I do for you, Sir?

Customer: I.......some Bnayuwangi batik, especially Gajah Oling motif

Shop keeper: Here is some batik Banyuwangi, Sir. All of them are handmade.

• wanted buy

• would like to buy

• would buying

• want shopping

Kinara: Could you help me to find good souvenirs for my friends?

Lova: Sure,........ Let me show you some choices. You can buy some unique clothes or some handicrafts.

• I Absolutely right

• I can

• I couldn't

• I wish

Guide: Have you visited this festival before?

Guest: Yes, I always ........... this festival. On this occasion, I usually meet my old friends. We are going to have chit chat together while enjoying this coffee and some traditional snacks.

• come to

• visited

• coming to

• arrive to

Guest: Could you tell me what time do we have to........tomorrow?

Receptionist: You will have to leave your room by 12.00 p.m

• check-in

• check out

• check it out

• check it

Guest: How do I ________________ from here? Can I take a bus or do I have to take a taxi?

Receptionist: There are no buses that go downtown from here. You'll have to take a cab.

• to come to downtown

• arrive in downtown

• get in downtown

• get to downtown

Guest: Hello, My name is Mr. Willy. I'd like to reserve a room. Do you have _________________ from May 10th to March 15th?

Hotel Clerk: Yes, we do. Would you like a double room or a single room?

• free

• some free

• any available

• little ones