
CRS Mock Test 3
Authored by Linda Wong
Business
Professional Development
Used 6+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A customer is an individual or a/an __________ that purchases goods and/or services from another company.
accomplice.
acquaintance.
business.
partnership.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Rachel is a customer service officer at Mace’s Store. Ravi is her supervisor. Agnes came to Mace’s and demanded a refund for a bed sheet that she had used. Rachel explained that products that are used cannot be refunded. Agnes made a commotion in the store. Bob, Rachel’s colleague, went to look for Aini, the store manager, to help to calm the situation down. Rachel’s external customer is
Agnes.
Aini.
Bob.
Ravi.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Suggestive selling is also known as
up selling.
down selling.
cross selling.
partial selling.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following stages of the product lifecycle that the company interact with the external customer using the CRM system?
Manufacturing.
Quality control.
Product design.
After-sales service.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is NOT a method to gather feedback?
Survey.
Experiment.
Feedback card.
Customer focus group meeting.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following information is often chosen for demographic sampling?
Address.
Email.
Gender.
Name.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the definition of PDPA?
Purpose Data Protection Act 2012.
Personal Data Protection Act 2012.
Purpose Data Prevention Act 2012.
Personal Data Prevention Act 2012.
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