ROS CA revision set 1

A salesperson should create a professional image as he/she

• projects the future.

• represents the future

• represents the company

• projects the perceived value.

John was told that the ideal hand shake consists of shaking hands

• firmly and offering the whole hand.

• feebly and offering the whole hand

• firmly and offering only the front half of the fingers

• feebly and offering only the front half of the fingers

When Fabian meets his customer for the first time, he should

• clench his fist

• hug his customer

• initiate the hand shake

• stand ready to take an offered hand.

Which one of the following is NOT a personal factor that influences the buying behaviour?

• Age.

• Lifestyle.

• Occupation.

• Perception

To project confidence, the sales person should

• keep the head tilted and stand straight

• keep the head straight and stand straight

• keep the head tilted and stand tilted to one side

• keep the head straight and stand tilted to one side

While Fanny waits for her colleague Jeanette to retrieve a dress from the storeroom, Fanny starts to discuss with her customer about the newly opened eatery next door. Fanny is trying to create a

• big talk

• low talk

• high talk

• small talk

The moment Iris sees a customer walk into her shop, she should

• pout and look away from the customer

• smile and look away from the customer

• pout and make eye contact with the customer

• smile and make eye contact with the customer

To set any person at ease, what is the best thing to do?

• Smile

• Smirk

• Sneer

• Snigger

Tango’s store motto is to smile at every customer that step into the store. Tango is projecting the impression that they welcome customers into their store and is there to help their customers

• in certain ways

• at the check in counter

• at the checkout counter

• in whatever way they can

An acknowledgement is a/an

• verbal greeting

• non-verbal greeting

• judgmental greeting

• non-judgmental greeting