Chapter 3 Quiz

Eye contact is a form of _______ Communication.

________ communication hides or does not clearly state a person's needs, wants, and feelings.

When people _________, they work together to think and talk through a solution to a conflict.

Serious or difficult conflicts can benefit from a neutral ______ to help the conflicting parties reach an agreement.

Outside actions, words, and rewards that influence your behavior are called _____ pressure.

Effective communication requires active listening skills.

• True

• False

Trying to resolve a conflict will destroy a relationship or make the conflict worse.

• true

• false

Peer pressure can be both positive and negative

• true

• false

Which of the following examples is a form of verbal communication?

• facial expression

• social media posts

• volume of voice

• B and C

One way to clearly express your needs and preferences is by ______.

• dropping subtle hints

• assuming others know how you feel.

• agreeing with something to avoid conflict

• showing respect and seeking clarity.