Chapter 4 Milady

Chapter 4 Milady

11th Grade

15 Qs

quiz-placeholder

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Chapter 4 Milady

Chapter 4 Milady

Assessment

Quiz

Other

11th Grade

Medium

Created by

Wendi Sell

Used 263+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client scheduling mix-up occurs, you should:

blame the client

take the client anyway even if your schedule is full

refrain from arguing about who is correct

blame the receptionist

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When receiving services at a cosmetology school, the client may be asked to sign a _____, indicating that he or she is aware that the service is being provided by a student.

client intake form

consultation card

release statement

service record card

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The _____ is the client's permanent progress record of services received, results, formulations, and products used during the service.

client questionnaire

consultation card

client intake form

service record card

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many additional services should you suggest during the 10-step consultation method?

no more than one

none

at least four

at least two

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which question should you ask when analyzing a client's hair?

What at-home products do you use?

How would you rate the manageability of your hair on a scale of 1 to 10?

Do you spend a great deal of time outdoors?

When was the last time you loved your hair?

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:

effective communication

reflective listening

the client consultation

a needs assessment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When working with older clients, as a general rule you should:

address them by their first name

keep the topics of conversation professional

say yeah instead of yes

focus the conversation on aging skin

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