If a client scheduling mix-up occurs, you should:
Chapter 4 Milady

Quiz
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Other
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11th Grade
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Medium
Wendi Sell
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
blame the client
take the client anyway even if your schedule is full
refrain from arguing about who is correct
blame the receptionist
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When receiving services at a cosmetology school, the client may be asked to sign a _____, indicating that he or she is aware that the service is being provided by a student.
client intake form
consultation card
release statement
service record card
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The _____ is the client's permanent progress record of services received, results, formulations, and products used during the service.
client questionnaire
consultation card
client intake form
service record card
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many additional services should you suggest during the 10-step consultation method?
no more than one
none
at least four
at least two
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which question should you ask when analyzing a client's hair?
What at-home products do you use?
How would you rate the manageability of your hair on a scale of 1 to 10?
Do you spend a great deal of time outdoors?
When was the last time you loved your hair?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:
effective communication
reflective listening
the client consultation
a needs assessment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When working with older clients, as a general rule you should:
address them by their first name
keep the topics of conversation professional
say yeah instead of yes
focus the conversation on aging skin
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