Quality Service Management

It is a measure of the efficiency of the amount of output produced per unit of input.

• Profitability

• Quality

• Productivity

It means to rise above or extend notably beyond ordinary limits.

• Transcendent Perspective

• Product Perspective

• User Perspective

This assessment implies that larger numbers of product attributes are equivalent to higher quality.

• Transcendent Perspective

• Product Perspective

• Value Perspective

Consumers compare the quality of the total package of goods and services that a business offers with price and with competitive offerings.

• Value Perspective

• User Perspective

• Manufacturing Perspective

Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

• Value Perspective

• Customer Perspective

• Manufacturing Perspective

The role of marketing is to determine the goods and services produced that should meet customer’s needs and expectations.

• True

• False

The manufacturing function is responsible for guaranteeing that design specifications are met during production and that the final product performs as intended.

• True

• False

Product designers must balance performance and cost to meet financial and marketing objectives

• True

• False

Total quality management means compliance with policies and procedures.

• True

• False

A reputation for high quality generates satisfied and loyal customers who reward the organization with continued patronage.

• True

• False