HILTON REFRESHER

In what year did Waldorf Astoria RAK officially open the door for the guests?

• 2013

• 2015

• 2012

• 2011

Waldorf astoria has been awarded a Safeguard label from bureau Veritas for?

• for maintaining a luxury service for the guest

• for giving a high end service to the guest

• for maintaining the highest health and hygiene standards

• none of the above

A program builds on our already rigorous cleaning standards to provide complete peace of mind when you stay with any of Hilton’s 18 brands.

What are some of the important touch points for the guestroom that has to be sanitized during service.

• Light, lamps, switches, and electronic controls

• Handle and knobs

• Chairs and table

• Remote controls, telephones, and clocks

• Bed and bedding

Which is the most important factor or our focused on SALT dashboard?

• Overall experience, Overall service, Overall accomodation

• Overall experience, Cleanliness of guestroom, Safe, Clean and Disinfected Environment

• Cleanliness of Guest Room, Problem Incidence, Overall Service

Disinfecting brands which is currently partnered by HILTON in compliance of CLEANSTAY PROGRAM

• Lysol

• Dettol

• Sagrotan

• Napisan

• All of the above

In a room cleaning standard procedure, How many times we should ring/knock the door before entering?

• 4 times, followed by knocking

• 2 times, followed by knocking

• 3 times, followed by knocking

• 1 time, follwed by knocking

Name the brand logo

Name the brand logo

Name the brand logo