Complaint Quiz V3

________ is a tool we use where we manage all the complaint cases we received from Gatekeeper.

• Siebel

• Console

• Our Knowledge

• TDM Memo

Please select all the correct answers: What are the pillars of TBE Refreshed?

• Deliver

• Solve

• Engage

• Ask

• Explore

If it's not __________, it never happened.

• Noted

• Applied

• Documented

• Promised

Select all the in-market bundle plans we have.

• Best Bundle Ever

• Core Internet

• Unlimited Internet

• Premium Internet

________ is a tool where we can cancel subscriptions such as Kayo, Binge, Netflix and Foxtel Now.

• Console

• CAT

• Siebel

• Modini

Andy lodged a complaint about a bill dispute and you're the one who received the complaint today. Upon investigation, you noticed that he also filed the same case last December 2020 which was closed as UTCC. What will be your next action?

• Continue to manage the complaint for Andy

• Send an email to Gatekeepers to withdraw your complaint

• Immediately withdraw your complaint since it's duplicate to the old complaint

• Send a referral request for the complaint

True or False: We can always apply Foxtel discount to customer's account when an old discount has expired already.

• True

• False

Please select the following mobile plans we currently offer in the market.

• Upfront Mobile Plan Small

• Upfront Mobile Plan Medium

• Upfront Mobile Plan Large

• Mobile Plan Extra Small

Please select the following scenarios that requires referral due to WFH out of scope reason.

• Refund to Bank Account

• Process add new orders

• Sim replacement

• CC Prepaid Recharge

True or False: We can apply up to 28 days payment extension for a customer who has an Upfront Mobile service if they're unable to settle the payment on their due date.

• True

• False