Oral Communication

1. The term kinesics refers to;

• time cycles that affects our communication

• touch behaviors that convey meaning during interactions

• all forms of body movement other than physical contact

• space and distance within communication

2. In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.

• Intrapersonal communication

• Interpersonal communication

• Online communication

• Public communication

3. An example of external communication is

• Meeting of employees in the purchasing department

• A letter from supplier

• Conversation between manager and employee

• A telephone call from area manger to branch manager

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4. What is the most significant factor fueling globalization?

• Trade agreements

• Emerging global middle class

• Growing reach of information and communication technologies

• Advancements in transportation and technology

5. Which of the following examples is a physiological noise?

• Extreme temperature

• Using technical words in reporting

• Preconceived ideas on male dominance

• Hunger

6. Communication is always a ___ way process.

• one

• two

• three

• four

7. What is Body Language?

• Postures, gestures, and facial expressions.

• Your words say one thing but your body language say another.

• The exchange of information through the use of words.

• Speak from your point of view.

8. An advantage of oral communication is that

• it is more flexible than written communication

• it is very effective to address conflicts and problems

• it is more personal and less formal than written communication

• all of the above

9. In order to connect with your audience, be sure to

• always read from a prepared text

• always use a podcast to deliver your remarks

• pay careful attention to the non-verbal messages that you send

• avoid having a concrete agenda

10. All of the following are informal types of oral communication EXCEPT

• telephone conversations

• presentations at business meetings

• face-to-face conversations

• discussions at business meetings