Advance Troubleshooting

True or False, if a customer receives an automated SMS when filing a ticket, a follow-up is not required?

• True

• False

If a customer is calling you to follow up on a previous complaint, which method do you have to search for it? (Select all that apply)

• Search by MSISDN

• Complaint ID

• Use of Verification Token

Can you access the C2 Device Simulators and Emulators through Grand Central? If so, how?

• Yes. From the Grand Central Home page, select Device Simulators from the Tool Links section on the right.

• Yes. From the Grand Central Home page, select Device then click Device Simulators from the Tool Links section on the right.

• No. Device Simulators can only be accessed thru C2

Which page in Grand Central provides you a quick color-coded view of the Device, Network, and Account?

What section of Grand Central would you use if a customer has reduced data speeds due to exceeding their plan allotment?

True or False. 5G is a network that consists of three spectrum bands, high-band millimeter wave (mmWave), low-band 5G 600 MHz, and mid-band 5G 2.5Hz 5GHz.

• True

• False

__________________ is our low band spectrum that will be utilized in our deployment of nationwide 5G coverage.

• LTE 1900

• LTE 700A

• LTE 600

• LTE 2100

_____________________ is commonly referred to as Low Band Spectrum or T-Mobile's Extended Range coverage.

• LTE 700A

• LTE 1900

• LTE 600

• LTE 2100

___________________ is T-Mobile's rural LTE signal. This was one of the first frequencies of LTE and was built on the existing UMTS network.

• LTE 700

• LTE 600

• LTE 1900

• LTE 2100

______________________ is used to support most of our LTE towers. This was one of the first frequencies of LTE and was built on the existing UMTS network.

• LTE 600

• LTE 700A

• LTE 1900

• LTE 2100