Educate User Groups Revision

Regular users are.....

• people that frequent the facility and may already know how to use the resources available.

• people who have never or infrequently use the facility or activity resource.

• individuals watching a sporting event.

• people who may have just started to participate in the activity or use the facility

Spectators are.....

• people that frequent the facility and may already know how to use the resources available.

• people who have never or infrequently use the facility or activity resource.

• individuals watching a sporting event.

• people who may have just started to participate in the activity or use the facility

New or occasional users are.....

• people that frequent the facility and may already know how to use the resources available.

• people who have never or infrequently use the facility or activity resource.

• individuals watching a sporting event.

• people who may have just started to participate in the activity or use the facility

Which of the following is NOT a way to identify issues related to the use of facilities and or/activity resource?

• Feedback through a complaints process

• Observing the user group doing something incorrectly or they look to be having trouble using the facility or activity resource

• Knowing the user group using the facility or resource

• Available data, such as declining membership numbers or fines.

The 1st step to selecting a strategy to solve an issue is to...

• suggest strategies to address the issue

• determine the issue

• select the most appropriate strategy and implement it

• identify its cause of the issue

• review each strategy by weighing up the pros and cons of each option

The 2nd step to selecting a strategy to solve an issue is to...

• suggest strategies to address the issue

• determine the issue

• select the most appropriate strategy and implement it

• identify its cause of the issue

• review each strategy by weighing up the pros and cons of each option

The 3rd step to selecting a strategy to solve an issue is to...

• suggest strategies to address the issue

• determine the issue

• select the most appropriate strategy and implement it

• identify its cause of the issue

• review each strategy by weighing up the pros and cons of each option

The 4th step to selecting a strategy to solve an issue is to...

• suggest strategies to address the issue

• determine the issue

• select the most appropriate strategy and implement it

• identify its cause of the issue

• review each strategy by weighing up the pros and cons of each option

When producing educational materials, which is NOT a something to consider?

• Making it as simple or complex as it needs to be

• Keeping language simple

• Using visual representations

• Selecting the appropriate delivery method for the user group.

Once you have developed your educational materials, the next step in you educational program is to....

• Decide how to present your educational materials

• Decide where to present your educational materials

• Decide how to promote you educational program