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day 8

Authored by boba sayed

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Professional Development

Used 3+ times

day 8
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7 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1- Customer can change family filter user name through

111 after verification

Couldn’t be changed

Couldn’t be changed

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2- Any SLA should be calculated from next day even TT

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3- In case we found IPs on option pack order but no IPs on matrix we will

Send TT

Direct customer to branch

Transfer call to technical support

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

4- Change phone as per customer request SLA such as normal follow new account

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

5-Customer can change his/her mobile number via branch only

True

False

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

6-Customer can cancel family filter service via 111

True

False

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

7- What is your action if cst informed us that his adsl number is changed to another number but you didn't found order for new line

inform cst to follow with branch

create tt for the old number mentioning the new number

Both answers are wrong

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