hbs

What is the FIRST thing you need to do to request a signature release?

• Contact the carrier

• Fill the HBS / Carrier Request form

• Review the liability information

• Add delivery instructions

How long can it take to Pilot to contact the customer if we make a manual pick up?

• 1-2 weeks

• 3-5 weeks

• 8-10 weeks

• 10-12 weeks

What should be transferred to HBS if the account is a Canada account?

• 3 party items

• Unopened mattresses

• Opened mattresses

• Items where CEVA is delivering

• Returns for big items when CEVA was not the carrier

If there is a combined service sold by Amazon Home Services we should fill the...

• VAES form

• ROC not performed form

Can we perform a "room of choice" service if customer wants to have it on a 3+ floor?

• Yes

• No

Can we make a pick up for a mattress?

• Yes

• No

If we have an item that comes from the FC ADFM, what form should we fill?

• Drop shipper form

• 3PL FC form

• There is no form

Can we request an address change for an HBS order?

• No

• Yes

When the promise delivery and the delivery date on F2P are different, it means:

• That the item will be delivered on time

• That the FC is preparing the shipment

• That there is a delay on the shipping process

What is the warranty period for an Stone & Beam item?

• 1 year

• 30 days

• 10 years

• 3 years