PMP Exam Preparation - Ch Communication and Stakeholder

1. The project manager has decided that he will send the project status reports to the stakeholders using emails and memos. The stakeholders will not have to request any of the information; the project manager will just send it to them. What communication method does this illustrate?

• A. Interactive Communication

• B. Push Communication

• C. Pull Communication

• D. Send Communication

2. During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?

• A. Encoding
• B. Decoding
• C. Noise
• D. Feedback

3. When selecting the correct communication technology, what should the project manager not be looking for?

• A. Ease of use
• B. Sensitivity of the information
• C. Urgency for information
• D. Age of the technology

4. The agile project team members are all working in an open office space arrangement. There are many conversationshappening concurrently throughout the day.

Which of the following is the best option for the project manager?

• A. Schedule frequent team checkpoints and post project artifacts in a transparent fashion

• B. Request team members to hold off their conversations until formal meeting times

• C. Record the conversations and post them in a shared repository

• D. Designate afternoons as quiet work times

5. A project manager is developing the communications management plan. She has determined which stakeholders need whatinformation and how often she will distribute the various reports.

What else should the project manager do as part of this process?

• A. Determine the information needs of the stakeholders

• B. Determine how the information will be transmitted

• C. Measure the effectiveness of the communications

• D. Submit a change request to update the communications management plan

6. A sponsor is worried that the agile project does not progress fast enough since no project status reports are being sent.The sponsor approaches the scrum master with their concerns. The scrum master reassures the sponsor that the projectis moving ahead as planned and invites the sponsor to attend a meeting and see the progress with their own eyes.

Which of the following meetings did the scrum master most likely invite the sponsor?

• A. Sprint planning meeting

• B. Daily standup meeting

• C. Sprint review meeting

• D. Sprint retrospective meeting

7. During the execution of an agile project, a key stakeholder has been regularly contacting the development team offeringsuggestions. While the stakeholder's support is vital to the success of the project, the suggestions have not beenparticularly helpful and are distracting to the development team.

What would be the best approach for the project manager to address the issue with the stakeholder?

• A. Invite the stakeholder to attend the regularly scheduled sprint planning meetings instead of contacting the<br />development team directly

• B. Explain your concerns to the stakeholder and politely ask the stakeholder to discontinue all contact with the<br />project team

• C. Update the stakeholder engagement assessment matrix to reflect the stakeholder's current level of<br />engagement

• D. Capture the issue in the issue log and submit a change request to update the communication management<br />plan

8. The project manager has begun to identify the stakeholders for the network redesign project. One person is very vocal about the effects of the project on his role in the organization. The person feels he will lose his job once the project is complete. Is this person a stakeholder?

• A. Yes, because this person is impacted by the project
• B. Yes, Because the person will gain the new role in organization
• C. No, because the person not part of the team
• D. No, because the person will not with the company after the project is done

9.What is the main benefit of keeping the stakeholders engaged during the execution of the project?

• A. To identify a new stakeholder
• B. To increase stakeholder support and reduce stakeholder resistance
• C. To resolves the issue
• D. To create stakeholder engagement plan

10. Where should the project manager include the organization position and role of the project stakeholders?

• A. Requirement documentation
• B. Stakeholder list
• C. Stakeholder register
• D. Stakeholder Engagement Plan