FedEx Ground Pickup

PRP stands for?

• Product Request Program

• Package Return Program

• Program Request Package

CPU stands for?

• Charlie Papa Uniform

• Call-in Pickup

• Corn Popcorn Unicorn

• Call-in Package

Caller states they have a PRP or Return Manager label and need to schedule a pickup. What should we ask them for first?

• Account #

• CPU Number

• Tracking number

• Site

Where should the business hours be updated for a Ground Call-in (CPU) pickup prior to the scheduled pickup day?

• To Courier field

• Payment/Supplies/Commitment

• Ready & Close fields

• Standing Instructions

What tab within the pickup screen will allow you to determine the specific days a FedEx Express regular pickup will take place for a specific shipper’s address?

• Ground Regular

• Payment/Supplies/Commitment

• Standing Instructions

What must a customer have to qualify for a FedEx Ground daily (regular) pickup?

• Have a valid and current account number

• Ship an average of 7 or more packages per week

• Be pre-approved by the local facility

• Stamp, or black & white prepaid label

What do we NOT advise a Ground shipper who wants to schedule a pickup and their account is on Cash Status?

• Provide us their credit card information

• The customer is required to provide a government issued photo ID to drop off a package

• Offer to find the closest Drop Off Location

• The customer must drop their package(s) at a FedEx staffed location (not Onsite) to pay for their shipment

1.Unlike Express, in order to schedule a Ground CPU Pickup what must the shipper have?

• A site

• An account number

• Address

1.For a PRP pickup, what must the shipper have provided to the recipient?

• An Account #

• Tracking #

• A return label

• A site

Can a customer request a pickup on the same day they have established a new account?

• Yes

• Maybe

• No, after 24 hrs