FedEx Ground Pickup

FedEx Ground Pickup

Professional Development

15 Qs

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FedEx Ground Pickup

FedEx Ground Pickup

Assessment

Quiz

Fun, Professional Development

Professional Development

Practice Problem

Medium

Created by

Terry Ronquillo

Used 21+ times

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15 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

5 sec • 1 pt

PRP stands for?

Product Request Program

Package Return Program

Program Request Package

2.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

CPU stands for?

Charlie Papa Uniform

Call-in Pickup

Corn Popcorn Unicorn

Call-in Package

3.

MULTIPLE SELECT QUESTION

5 sec • 1 pt

Caller states they have a PRP or Return Manager label and need to schedule a pickup. What should we ask them for first?

Account #

CPU Number

Tracking number

Site

4.

MULTIPLE SELECT QUESTION

5 sec • 1 pt

Where should the business hours be updated for a Ground Call-in (CPU) pickup prior to the scheduled pickup day?

To Courier field

Payment/Supplies/Commitment

Ready & Close fields

Standing Instructions

5.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

What tab within the pickup screen will allow you to determine the specific days a FedEx Express regular pickup will take place for a specific shipper’s address?

Ground Regular

Payment/Supplies/Commitment

Standing Instructions

6.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

What must a customer have to qualify for a FedEx Ground daily (regular) pickup?

Have a valid and current account number

Ship an average of 7 or more packages per week

Be pre-approved by the local facility

Stamp, or black & white prepaid label

7.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

What do we NOT advise a Ground shipper who wants to schedule a pickup and their account is on Cash Status?

Provide us their credit card information

The customer is required to provide a government issued photo ID to drop off a package

Offer to find the closest Drop Off Location

The customer must drop their package(s) at a FedEx staffed location (not Onsite) to pay for their shipment

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