FedEx Express Pickup

What button must you select within the 1Source Pickup screen when a customer wishes to change the ready or close time or number of packages for a pickup which was previously scheduled and not attempted for pickup yet?

• Submit

• Entry

• Find Pick

• Update

What should be entered in the “To Courier” field when scheduling an Express pickup for a hotel guest?

• Hotel name

• The guest’s name

• Tracking #

Define a Regular/Daily pickup.

• Picked up at a prearranged time

• Picked up at a specific days

• Picked up at a prearranged time on specific days

Check the situations you have the ability to update an Express On-Call pickup

• To Courier

• Supplies

• Ready & Close time

• Callers name

What are the situations which define a missed pickup?

• Driver fails to pick up packages scheduled for pickup by close time

• Driver picks up and scans the paperwork but does not pick up the actual packages

• Customer believes driver missed the pickup

• Picked up at a prearranged time on specific days

• Customer placed package into drop box before scheduled pickup time and no scans posted

If Michael calls us at 1300 for an eta regarding his Express On-Call pickup which is scheduled for today and he has given us a close time of 1330, what should you advise the caller? How should you document the caller’s concerns?

• Advise caller the driver will be there by 1330

• Assure the caller the courier will be there before the close time

• Update the To Courier field with: “CUST CLD 4 ETA”

• Select the UPDATE button

• All of the above

CIB stands for?

• Customer in By

• Cash in Bundle

• Call in By

• Caller in By

What is required in 1Source to schedule an Express pickup?

• Phone Number

• Full name

• Site

• Account Number

True or False. We accept CASH for scheduling an Express Pickup.

• True

• False

POP stands for?

• Proof of Purchase

• Proof of Packing

• Proof of Pickup