ESB 1.3

Which sales channel has been opened to manufacturers because of digital tools?

• B2B

• Wholesale

• Direct-to-Consumer

• Distribution

Which 2 ways can Customer Service and Support affect sales? (Choose 2)

• Closing the deal with rapid engagement

• More Sales through Customer Evangelist

• Increased sales through responsiveness and personalization

• distributing marketing information

• Coordinating shipping

Which is the primary characteristic of all physical and digital sales channels?

• B2B

• Market dominance

• Closing sales

• Branding

which 2 types of sales channels sell primarly to other businesses? (choose 2)

• B2B

• Direct to Consumer

• Online

• Retail

• Wholesale

Which tool is most useful in helping Customer Service support sales strategies?

• Contact list

• Remote desktop

• Website

• CRM