TELEPHONING

A: Hello, Aoy's speaking.

B: Hi, Dave. This is Mary. Is your brother in?

A: No, he's at the school. Can I take ________________?

• a. the phone

• b. the note

• c. a call

• d. a message

A: Good morning, Siam Accountants.

B: Hello. ________________Grace Parks?

• a. I'm sorry. Could I please speak to

• b. I got your name

• c. I'm sorry.

• d. It's time to go.

A: Who is this please?

B: It's Mark. Could I speak to Nas?

C: ______________________, please.

• A. Thank you, goodbye.

• B. Hold on

• C. May I know your name

• Pick up

A: May I speak to Joseph, please.

B: _________________________________Oh, I'm sorry. She is in the meeting.

A: Alright, thank you.

• a. Ok, bye.

• b. Just a minute,please

• c. Nice to meet you.

• d. You are welcome.

Reciever: May I know who's calling, please?

Caller: ______________________________.

• a. My name is Mr. Satit.

• b. It's not the right time.

• c. It's on the line.

• d. He is online.

A.____________________________________________________.

B. It's alright. I will call you back.

• a. Could you repeat the time?

• b. Would you like to leave a message?

• c. Thank you. Goodbye.

• d. See you again.

Samran: I'd like to talk to your brother, please.

Arunee : I'm sorry. He is not at home yet._________________________________

• a. Can you hang up?

• b. Please, the line is busy.

• c. I'll tell him to call you back when he gets home.

• d. Can you wait?

A: May I speak to Chad, please?

B: I can't _________________ to his line at the moment. He is in another call.

• a. gets off

• b.hang up

• c. hang on

• d. get through

Mary: Did you call Mr. Smith.

James: Yes, but no one is ___________. Maybe they 're not at home.

• hang on

• picking up

• call up

• gets off

A: May I speak to your manager, please.

B: He is busy at the moment. When he _______________ the other phone. I'll pass on your message.

• picking up

• call back

• gets off

• call up