Quiz 2: Operation Management

Among the following choices, an operations manager might best evaluate political risk of a country by looking at which type of country ranking?

• based on competitiveness

• based on cost of doing business

• based on corruption

• based on magnitude of government social program

Retail layouts are based on the notion that

• handling costs should be minimized

• storage costs should be minimized

• average customer visit duration should be maximized

• maximizing customer exposure rate maximizes sales and profit

The fixed-position layout would be MOST appropriate in which of the following settings?

• a fast food restaurant

• a cruise ship assembly facility

• a casual dining restaurant

• a doctor's office

"A special arrangement of machinery and equipment to focus on production of a single product " describes what layout type?

• fixed position layout

• intermittent production

• hybrid layout

• product layout

Which of the following represents an aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched?

• lower resort hotel room prices on Wednesdays

• appointment

• reservation

• first come, first served rule

and currency risks are to key country success factors as land costs and are to key region success factors.

• Cultural issues; zoning restrictions

• Exchange rates; environmental impact

• Labor cost; quality of life

• Land costs; air and rail systems

Which of the following represents a common way to manage capacity in the service sector?

• appointments

• reservation

• changing in staffing levels

• first come, first served rule

A manufacturing plant allows its engineers to come in at 7 A.M. plus or minus an hour but still requires them to work 8-hour days. Which of the following scheduling techniques is the firm employing?

• flextime

• constant employment

• part time status

• flexible workweek

Which of the following terms implies an increase in responsibility and control in the vertical direction?

• job rotation

• job enrichment

• job redesign

• job enlargement

Which of the following is not a method used to set labor standards?

• historical experience

• time studies

• government laws and regulations

• work sampling