FFH - CLS PureFibre New Hire Quiz 2

Who determines the amount of a false alarm fee for SHS?

• a. CMS team

• b. Police

• c. Local municipality

• d. TELUS

True or False: Private Guard service for SHS is offered everywhere

• a. True

• b. False

What service agreement lengths are available for SmartHome Security?

• a. 36 months

• b. 60 months

• c. 36 and 60 months

• d. 36 and 72 months

What is the SHS Installation Fee charge ($) for a customer with only TELUS Internet?

• a. $0

• b. $100

• c. $250

• d. $450

If a SHS customer with a SA has one of the following TELUS services (Home Phone, Internet, TV), how much of a bundle discount will they receive each month?

• a. $5/month

• b. $10/month

• c. $0 (no bundle discount)

True or False: We need to set expectations with our customers that SHS Cameras require both a power source and Internet Wi-Fi to operate properly

• a. True

• b. False

Which SHS device would monitor when entrances and windows of your home are being opened and closed?

• a. Glass Break Detector

• b. Window and Door sensor

• c. 4-Button Keyring Remote

• d. Smart Lock

What can a customer NOT do online on their My TELUS account?

• a. Manage Optik TV Channels

• b. Cancel their services

• c. Monitor their Internet Usage

• d. View & pay their bills

On their My TELUS account, customers can access up to how many months of past bills?

• a. 6 months

• b. 12 months

• c. 18 months

• d. 24 months

True or False: Customers can set up Pre-Authorized Payments (PAP) from their bank account (direct debit) on their My TELUS account

• a. True

• b. False