Effective Questioning

Asking the right questions gives us the information we need when we need it. It is an invaluable skill to have!

• True

• False

To show a customer that you are listening, which verbal queues can one use?

• Yep,Mmm and ya.

• I see, I understand and continue.

• Mmm..

• All of the above.

Probing questions means

• To get your way

• Allow them to vent

• Nothing

• To uncover or explore something

Open ended question require more than a yes or no answer

• True

• False

How can we help you find what you are looking for today? Is this an

• Open-Ended question

• Close-Ended question

• Angazi

• Listening skills

Closed-ended questions can be answered with “Yes” or “No,” or they have a limited set of possible answers

• False

• True

Did you find what you were looking for today? Is this an

• Open-Ended Question

• Closed-Ended Question

• Both

On a funnel sequence questions the widest part has

• Closed-Ended questions

• Open-Ended questions

• Probing questions

The Funnel Effect works in

• Asking Probing Questions

• Asking Open-Ended Questions

• Asking Close-Ended Questions

• None of the above

Listening does not really help with effective questioning.

• True

• False