Communicate and Work Effectively in Health and Community

It is important to communicate effectively because

• you are important

• it makes clients feel supported and understood

• so you can prove yourself to your colleagues

Non verbal communication is important because

• people you work with may not speak English and rely on your body language

• gestures and body language can be effective

• the person may be hearing impaired

• all the answers are correct

What does non verbal communication include?

• Speaking using gestures and body language, no words

• speaking to deaf people

When working with people you can clarify by

• summarising what they have said and asking if you have understood them correctly

• clearing things up

It is really important to have clear and open lines of communication when

• you are working on your own

• when you are working in a team environment

Client confidentiality is important because

• you should be confident with your clients and about your job

• you should not discuss what client's tell your or their problems with others who are not involved in handling the situation

When you encourage a client to choose how they would like to bring about positive changes in their lives it is called

• positive interviewing

• positive discussions

• motivational interviewing

One way of dealing with conflict in the workplace is?

• Negotiation

• See your manager

• Avoid the situation

Being assertive in a conflict situation means

• Being aggressive so people know you are serious

• Being clear about how you feel and what you want and confidently expressing your opinion.

• Letting others know they are wrong

Language and tone are important during a conflict because

• you need to chose the tone of voice and words you use effectively as they can make things better or worse

• You need to speak the same language

• you need to raise your voice for hearing impaired people