For you

What does PRP stands for?

• Permanent Residential Premises

• Privatised Residents Premises

• Private Residents Premises

• Private Residential Premises

What does ACE stand for?

• Achieving Competive Excellence

• Action for Construction Employees

• Assurance Community Excellence

• Assurance Care Engagement

Body Worn Camera (BWC) must switch on once:

• you get out of the toilet

• you start to engage with the occupant

• you get out of the car

• you reach outside the main door of the unit

All types of private residential property are subjected to an occupancy cap of six unrelated persons per property.

• Yes

• No

• I don't know

What are the five HEART services principles?

• Hear them, Easy, Anticipate, Respect, Timing

• Helpful, Engage, Assurance, Respect, Timeliness

• Hear them out, Make it Easy, Anticipate their needs, Respect every individual, Be Timely

• Hear them, Respect, Timeliness, Anticipate, Ease

Which of the following is a service behavior for "Respect every individual"?

• Treat every customer without bias

• Using different tonalities (tone of voice) in speech when communication with Singaporean and work pass holders

• Attend to the cases escalated by your RO first?

• Yes sir to all superiors

Which of the following is not a service behaviour for "Being Timely"?

• Responding to customers within stipulated timelines

• Always be punctual for every meeting

• Never be more than 10 minutes late for a meeting

What does "Make it Easy" mean? (Please select 3)

• Everything also say "yes" but underdeliver.

• Be clear when engaging customers

• Simplify processes and responses

• Do not use jargons or legal terms when communicating policies to customers

Are we gazetted to take photographs of the unit?

• Yes

• No

• I don't know

What does EFMA stands for?

• Employ of Foreign Man Act

• Employment of Foreign Manpower Act

• Engagement of Foreign Manpower Act