Handling Customer
Authored by Mj Rizal
Fun, Special Education
Professional Development
Used 7+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bahagian Service terbahagi kepada berapa bahagian?
1
2
3
4
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Namakan Bahagian-Bahagian tersebut yang terdapat di Sarinani Motors Sdn Bhd
Frontliner
Frontliner / Production
Frontliner / Production / Parts
Frontliner / Production / Parts / Body & Paint
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sila nyatakan berapa step diperlukan dalam proses "Handling Customer'?
4
5
6
7
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sila nyatakan proses Handling Customer mengikut turutan yang betul.
Service Reminder / Reception / Appointment / Production / Service Delivery / Follow Up
Service Reminder / Appointment / Reception / Production / Service Delivery / Follow Up
Appointment / Service Reminder / Reception / Production / Service Delivery / Follow Up
Appointment / Reception / Production / Service Delivery / Follow Up / Service Reminder
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sila nyatakan dengan jelas pernyataan ini berada di dalam proses ke berapa?
"Untuk melakukan panggilan peringatan janji temu untuk mengurangkan jumlah pelanggan yang tidak hadir"
2
3
4
5
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah "reason" yang salah bagi proses ke-5
Memastikan penerangan tentang kerja & kualiti yang diberikan betul dan difahami
Memastikan pelan & cara kerja yang betul
Memastikan kereta siap pada waktunya
Memastikan pelanggan yakin bersedia pada kunjungan yang akan datang
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dalam proses "preparation" apa yang paling WAJIB dilakukan oleh seorang SvA sebelum tiba hari untuk servis?
Memastikan pelanggan menerima keseluruhan kos
Memastikan list target tersedia
Memastikan pengurangan No Show
Memastikan pelanggan "confirm" pada 1 hari sebelum appointment date
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
QUIZ JOB DESCRIPTION
Quiz
•
Professional Development
10 questions
Guess the Anime
Quiz
•
KG - Professional Dev...
10 questions
BMC
Quiz
•
University - Professi...
12 questions
Hamilton (the Musical)
Quiz
•
3rd Grade - Professio...
12 questions
Tata Kelola dan Kode Etik Organisasi
Quiz
•
Professional Development
10 questions
CONNECT - Knowledge Knockout - V2
Quiz
•
Professional Development
10 questions
QUIZ EG KC JAKTIM
Quiz
•
Professional Development
10 questions
AKTIVITI KATERING
Quiz
•
Professional Development
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade