Expresslane and POS

What do we use expresslane for?

• Selling apple products

• Selling services and products with specific SKUs

• Selling services ONLY

• selling all kinds of appliances

What does POS stand for?

Wheren can we find the protection plans?

• Breeze/Contracts

• Breeze/Precinct

• OMA

• ETK Tool

When taking a payment, we need to ask for...

• Expiration date only

• Card numbers only

• Card numbers, expiration date and Security Code

• Card numbers and expiration date

Where is the ''Tendering Apps/Payment UI'' located?

• Inside Chrome in Citrix

• In OMA

• In Citrix desktop

• In Alorica's desktop

What tool do we use for a Return and Exchange?

• NOVA

• POS

• Expresslane

• FMS

Where can we add an AppleCare Plan to an item that has already been purchased?

• Expresslane

• POS

• Not under our Scope of Work

• NOVA

Which tool allows us to add a GSP for an item that has already been delivered?

• POS

• UPS

• Cx has to go to the store if item has been received

• Breeze

Apple care plans are only sold at apple stores

• FALSE

• TRUE

• NO IDEA

What tool we use for return and exchange

• Breeze

• OMA

• Jose knows

• POS