
Quiz 2

Quiz
•
Other
•
1st Grade
•
Hard

Abegail Marana
Used 8+ times
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Sally has 4 lines and wanted to suspend the line ending 5689 reason (voluntary) how much will it cost to her bill ?
20 dollars
25 dollars
10 dollars
Normal Bill
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Voluntary Suspension will cost the customer $20 for 1 line and $60 for three or more lines.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer process the payment through mail, how much is the payment support fee for mailed payment ?
15 dollars
10 dollars
None
5 dollars
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Customers bill is $90 and want to process a payment, the $10 payment support fee will be added and we will process a payment total of $100?
true
false
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Ruben's forget to pay his bill how do we handle the call ?
Fill a missing payment form
Transfer the payment
Ask support from coaches
Ask if he wants to pay the bill
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
In filling a missing payment form what tool are we using ?
Atlas
Samson
Grand Central
C2
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Sally's account was suspended due to non - payment and has 5 lines, how much will be the restoration fee ?
100 dollars
60 dollars
50 dollars
20 dollars
8.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Sally's made a payment on her account but accidentally double the process, what will you do to help her?
Make a payment
Process an EIP refund
Process a refund
File a misapplied
9.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
When we file a missing payment how long will the customer wait to get notified ?
within 24 hrs
1 - 2 business days
1 - 3 business days
within 48 hrs
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