Quiz 2

Quiz 2

1st Grade

9 Qs

quiz-placeholder

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Quiz 2

Quiz 2

Assessment

Quiz

Other

1st Grade

Hard

Created by

Abegail Marana

Used 8+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Sally has 4 lines and wanted to suspend the line ending 5689 reason (voluntary) how much will it cost to her bill ?

20 dollars

25 dollars

10 dollars

Normal Bill

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Voluntary Suspension will cost the customer $20 for 1 line and $60 for three or more lines.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer process the payment through mail, how much is the payment support fee for mailed payment ?

15 dollars

10 dollars

None

5 dollars

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customers bill is $90 and want to process a payment, the $10 payment support fee will be added and we will process a payment total of $100?

true

false

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Ruben's forget to pay his bill how do we handle the call ?

Fill a missing payment form

Transfer the payment

Ask support from coaches

Ask if he wants to pay the bill

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

In filling a missing payment form what tool are we using ?

Atlas

Samson

Grand Central

C2

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Sally's account was suspended due to non - payment and has 5 lines, how much will be the restoration fee ?

100 dollars

60 dollars

50 dollars

20 dollars

8.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Sally's made a payment on her account but accidentally double the process, what will you do to help her?

Make a payment

Process an EIP refund

Process a refund

File a misapplied

9.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

When we file a missing payment how long will the customer wait to get notified ?

within 24 hrs

1 - 2 business days

1 - 3 business days

within 48 hrs