
Short Quiz
Authored by Emmanuel Burcer
Business
3rd Grade
Used 1+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers are the end-users.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The easiest way to identify customers is to think in terms of customer-supplier relationships.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It could be other departments or processes within the organization or individual.
Customer
Internal customer
External customer
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Are those who fall between the organization and the consumer, but are not part of the organization.
Customer
Internal customer
External customer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the process of dividing customers into smaller groups with the same needs and wants.
Customer segmentation
Geography
Demographic factors
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______ is how a product looks, feels, sounds tastes, or smells.
Performance
Features
Aesthetics
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A product's primary operating characteristics.
Performance
Features
Reliability
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