Short Quiz

Short Quiz

3rd Grade

20 Qs

quiz-placeholder

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PROFESSIONAL ETIQUETTE FOR HOTELIERS

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Short Quiz

Short Quiz

Assessment

Quiz

Business

3rd Grade

Easy

Created by

Emmanuel Burcer

Used 1+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers are the end-users.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The easiest way to identify customers is to think in terms of customer-supplier relationships.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It could be other departments or processes within the organization or individual.

Customer

Internal customer

External customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Are those who fall between the organization and the consumer, but are not part of the organization.

Customer

Internal customer

External customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the process of dividing customers into smaller groups with the same needs and wants.

Customer segmentation

Geography

Demographic factors

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_______ is how a product looks, feels, sounds tastes, or smells.

Performance

Features

Aesthetics

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A product's primary operating characteristics.

Performance

Features

Reliability

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