Booking Process

Booking Process

Professional Development

10 Qs

quiz-placeholder

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Booking Process

Booking Process

Assessment

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Professional Development

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Created by

Robert Harris

Used 28+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

If a guest booked a non-refundable deposit promotion and want to change their ship/sailing date, what is the change fee per person?

$125

$105

$150

$100

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

All suites, ( Grand suite and Above ) can be booked under a refundable deposit

True

False

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

When can a guest add RCTP ( Royal Caribbean Travel Protection ) to their reservation ?

Up to Final Payment date

It can be added at anytime

After final payment date

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Direct guest Mary is a current New York resident and is looking to purchase RCTP for her cruise reservation, her booking is before final payment date. How would you correctly assist our guest ?

Advise Mary about RCTP benefits and prices.

Advise Mary to contact AON directly to purchase RCTP or go to website

Go to the gift box in GUI and add it to the booking.

5.

MULTIPLE SELECT QUESTION

3 mins • 1 pt

Select all remark codes that should be entered on every new Non refundable booking.

NM

FW

NT

AD

PY

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What would be the total Gratuity charge for 2 guests on a 9 night cruise booked in a Grand Suite?

$261.00

$203.00

$315.00

$230.00

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Madison is booked in a stateroom with her friends, she is calling 1 week prior to her cruise to pre pay gratuities for her ONLY . Are we able to add them to the reservation?

Yes

No

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