Consumer Rights

You buy a top, without trying it on, and when you get home it is too large. You are entitled to

• A refund

• An exchange, because it is fine to try clothes on at home.

• A store credit

• Nothing, next time try it on!

You buy some milk & later realise it was sold after the "use-buy" date. You are entitled to:

• Nothing- you should have checked the 'use-by-date'.

• An exchange only.

• A refund only.

• An exchange or refund - you choose!

You buy a DVD at Kmart for $24 and later that day see it at Target for $19. You are entitled to

• to exchange the DVD for a different one

• Nothing- next time shop around

• receive a store card or voucher from Kmart for $24

• a full refund from Kmart.

You buy a pair of headphone and later find the left speaker doesn't work properly. You are:

• entitled to nothing

• entitled to only a replacement

• only entitled to the store sending it to be fixed

• entitled to a refund if you desire

A mum buys a baby's jacket & sees on the news that the 'toggles' are a chocking hazard. She is:

• only entitled to a replacement jacket

• entitled to a refund.

• nothing as she bought the it before the problem was on TV.

• are only entitled to a replacement

You buy some jeans in the Black Friday sales but later notice the zip doesn't work. You are:

• Only entitled to a replacement or store credit

• Entitled to a refund

• Only entitled to store offering to fix the zip

• Nothing because you bought them at the sale

You buy watch and later notice its face is cracked but have thrown away the packaging. You are:

• entitled to nothing because you threw away the packaging

• entitled to a refund, fix or replacement - your choice

• entitled to only a replacement

• only the store offering to fix it or a replacement

a person who recognizes a business opportunity and organizes, manages, and assumes the risks of starting and operating a business.

• Entrepreneur
• Manager
• Owner
• Boss

Consumers should be protected against goods that are hazardous to health or life.

• Right to Safety
• Right to Consumer Education
• Right to Justice

the amount of goods and services consumers are will to purchase.

• Demand
• Supply
• Cost