A work order must be completed for each piece of equipment submitted to the repair department because

• The repair process can be documented.

• The repair process is difficult.

• A computer was lost.

• There are too many computers.

The statement “Install a 1TB SSD upgrade for database storage” is an example of

• Customer preference.

• A configuration requirement.

• System preference.

• A larger drive.

One advantage of the BTX computer case is

• Has better appearance.

• Cheaper than others.

• Improved airflow.

• Compact size to fit in small spaces.

Classify the following motherboard form factors in terms of size – largest to smallest – select the correct classification group.

• BTX, ATX, Micro BTX, Micro ATX, Flex ATX

• BTX, Flex ATX, ATX, Micro BTX, Micro ATX

• BTX, Micro BTX, ATX, Micro ATX, Flex ATX

• ATX, Micro BTX, Micro ATX, Flex ATX, BTX

A work order specified that storage space needs to be increased to 1 TB with increased data access speed, to be sure that the parts specified are available this step is needed.

• Disassemble the subject machine.

• Compare the specification to the inventory list.

• Compare the specification to the requirements list.

• Compare the parts to the repair manual.

The first three steps in disassembling a tower case would be to

• Isolate the machine, remove the cover then the fasteners.

• Isolate the machine, remove the fasteners then the side panel.

• Lift off the cover then unplug it.

• Isolate the machine, remove the hard drive then the fasteners.

The work order calls for the assembly of a new PC, a motherboard, processor, and memory must be chosen, what are three factors that determine the choice of parts?

• Size, colors, supplier price.

• Compatibility, availability, reliability.

• Compatibility, colors, reliability.

• Popularity, availability, reliability

A requirement is specified for the replacement of a motherboard in a five-year-old computer, choose the most appropriate proposal to resolve the issue.

• Advise your boss that the computer is too old.

• Recommend the disposal of the computer.

• Research prices for a new computer.

• Use the manufacturer’s website to obtain detailed specifications and then use the data to research similar updated parts.

In preparing to work on a PC two examples of implementing OH & S principles would be to

• Ensure you have adequate lighting and isolating of the machine.

• Ensure your team is aware and turn off the power

• Wear rubber boots and gloves

• Use post-it notes to record events and call your supervisor.

In preparing to do a fresh install of an operating system to a new empty HDD from a USB drive, what step is needed to enable this process to start?

• Modify the USB.

• Change the bios date.

• Fix the boot date

• Modify the boot order in the bios