Soft Skills - Quick Test

Quiz
•
Professional Development
•
1st Grade
•
Medium

LT Team DXC
Used 6+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Proficiency in a foreign language
Degree or Certificate
Typing Speed
Computer Troubleshooting
These are referred to:
Call Center Skills
Soft Skills
Hard Skills
Customer Service Skills
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Non-Technical skills that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.
This defines:
Customer Service Skills
Hard Skills
Soft Skills
People Skills
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Time Management
Conflict Resolution
Creative Thinking
Team Work
these refer to:
Hard Skills
Customer Service Skills
Soft Skills
People Skills
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Soft Skills are transferable skills, they can be learned and used in many roles including our most common daily tasks.
True
False
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
"The ability to think outside the box to change a process in order to have better results."
This refers to:
Investigation
Critical Thinking
Research
Adaptability
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following skills help strengthen our Adaptability?
Critical Thinking
Continuous Improvement
Problem Solving
All of them
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Adaptable agents will learn new things, always take changes with a good attitude and seldom struggle in daily tasks.
False
True
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