Soft Skills - Quick Test

Soft Skills - Quick Test

1st Grade

7 Qs

quiz-placeholder

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Soft Skills - Quick Test

Soft Skills - Quick Test

Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

LT Team DXC

Used 6+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Proficiency in a foreign language

Degree or Certificate

Typing Speed

Computer Troubleshooting

These are referred to:

Call Center Skills

Soft Skills

Hard Skills

Customer Service Skills

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Non-Technical skills that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.

This defines:

Customer Service Skills

Hard Skills

Soft Skills

People Skills

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Time Management

Conflict Resolution

Creative Thinking

Team Work

these refer to:

Hard Skills

Customer Service Skills

Soft Skills

People Skills

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Soft Skills are transferable skills, they can be learned and used in many roles including our most common daily tasks.

True

False

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

"The ability to think outside the box to change a process in order to have better results."

This refers to:

Investigation

Critical Thinking

Research

Adaptability

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following skills help strengthen our Adaptability?

Critical Thinking

Continuous Improvement

Problem Solving

All of them

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Adaptable agents will learn new things, always take changes with a good attitude and seldom struggle in daily tasks.

False

True