YTL Hotels Orientation

What is the YTL Hotels Philosophy?

• Treasured Places, Treasured Moments

• We don’t just build properties. We craft inspired experiences.

• The Art of Hospitality

• One Island, One Resort

Which property was the first YTL Hotels and when was it opened?

• The Majestic Hotel Kuala Lumpur, Year 1985

• The Ritz-Carlton, Kuala Lumpur, Year 1985

• Pangkor Laut Resort, Year 1985

• AC Hotel Kuala Lumpur, Year 1985

How many properties does

YTL Hotels own in Malaysia?

• 13

• 12

• 15

• 18

• 20

YTL Hotels has a total of how many CE Values?

• 8

• 7

• 14

• 12

Which portfolio does Pangkor Laut Resort belong to?

• Luxury Escapes

• Luxury Resorts

• Classic Hotels

• Luxury Spas

Which portfolio does JW Marriott, Kuala Lumpur belong to?

• Luxury Escapes

• Classic Hotels

• Luxury Hotels

• Muse

Which portfolio does The Majestic Hotel, Kuala Lumpur belong to?

• Luxury Hotels

• AC Hotels

• Classic Hotels

• Luxury Resorts

Which portfolio does Cameron Highlands Resort belong to?

• Luxury Resorts

• Classic Hotels

• Luxury Escapes

• Muse

What does CE stand for?

• Crafting Experiences

• Customer Experiences

• Customer Expectations

• Customer Evaluations

CE Responsibility # 2 talks about what?

• I use my guest’s name. I always respect my guest and make them feel at home

• I never say “NO”. I always go the extra mile to delight and pamper my guest

• I respect my guest, my fellow stars and our company. I treat everyone the way I would like to be treated.