Effective Request Resolution

Effective Request Resolution

1st - 3rd Grade

6 Qs

quiz-placeholder

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Effective Request Resolution

Effective Request Resolution

Assessment

Quiz

Professional Development, Education, Other

1st - 3rd Grade

Practice Problem

Easy

Created by

Rebeca Berrocal

Used 6+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of Effective Request Resolution?

A thorough plan to handle customer interactions

A way of measuring the effectiveness of an organization

The measurement that determines how customer service supplied by a company meet or surpass a customer's expectation regarding the satisfactory resolution of an issue.

An organized body of people with a particular purpose, especially a business, society, association, etc.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does this module is looking to enhance?

Payment process

IT ticket resolution

Language translation

Customer service experience

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can the use of this model benefit the company?

It helps retaining customers

New talent acquisition platforms

More advertisement

More investors on different programs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should an agent apply this module?

When the customer needs a computer replacement

On every single one of the calls

Only on escalated calls

When the associate needs to do a follow up on future calls

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select one of the elements of the model:

Be always on time

Work with me

Be as funny as you can be

Do not call me by my first name

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is Effective Request Resolution important?

To decrease the stress level of the associates

To provide better growth opportunities

To innovate processes in the company

To avoid customer dissatisfaction

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