Effective Request Resolution

What is the definition of Effective Request Resolution?

• A thorough plan to handle customer interactions

• A way of measuring the effectiveness of an organization

• The measurement that determines how customer service supplied by a company meet or surpass a customer's expectation regarding the satisfactory resolution of an issue.

• An organized body of people with a particular purpose, especially a business, society, association, etc.

What does this module is looking to enhance?

• Payment process

• IT ticket resolution

• Language translation

• Customer service experience

How can the use of this model benefit the company?

• It helps retaining customers

• New talent acquisition platforms

• More advertisement

• More investors on different programs

When should an agent apply this module?

• When the customer needs a computer replacement

• On every single one of the calls

• Only on escalated calls

• When the associate needs to do a follow up on future calls

Select one of the elements of the model:

• Be always on time

• Work with me

• Be as funny as you can be

• Do not call me by my first name

Why is Effective Request Resolution important?

• To decrease the stress level of the associates

• To provide better growth opportunities

• To innovate processes in the company

• To avoid customer dissatisfaction