Q4 M6 POST TEST

It is a bug in the programs installed in the device that causes it to slow down or crash.

• computer error

• hardware error

• physical error

• software error

What is the non-profit trade association known for its IT certification exams and test preparation courses?

• CompTIA

• CSS

• IT

• TIA568B

It is a form of problem solving, often applied to repair failed products or processes on a device or a system.

• checking

• maintenance

• report

• troubleshooting

It is paying close attention to details like being aware of the different noises the computer makes.

• being observant

• checking cables

• hardware settings

• trial-and-error

It is documentation that allows you to go over the procedure that you encountered when troubleshooting a device.

• CompTIA 6-Step

• maintenance

• PC report

• Troubleshooting

What is the most common used techniques in diagnosing and resolving issues?

• being observant

• check cables

• event viewer

• trial-and-error

It is a term to describe an issue or problem that causes a device not to function properly.

• computer error

• hardware error

• physical error

• software error

A step wherein you gather as much information from the customer as possible.

• determine the cause

• document findings

• identifying the problem

• verify solution

What troubleshooting is the process of scanning, diagnosing, and resolving issues and bugs in the software?

• error

• software troubleshooting

• hardware

• report

What troubleshooting is the process of reviewing, diagnosing, and solving hardware related errors?

• error

• software

• hardware

• report