ENUK Spring 2021

Omni Energy do not accept certain customers, which types of customers are these?

• No Offline, No E7, No Smart Meters, No WHD

• No Offline, No E7, No Smart Meters, No PSR

• No Offline, No E7, No Joint account names, No WHD

• No Online, No E7, No Smart Meters, No WHD

When will Ofgem start reviewing the current SVT tariff cap in place?

• In June

• In October

• In August

• Next Year

Answer explanation

Ofgem will start to review the cap in August and look to have this implemented by October.

Hi, I accepted my offer to Omni Energy and my meter is a SMETS1, I was wondering if you could let me know whether this will still work if I switch?

• Yes, this will work but only as a standard meter and you need to provide readings to Omni Energy.

• Unfortunately, Omni Energy only accept SMETS2 meters.

• Yes, your meter will still operate as a smart meter and send readings to Omni.

• Unfortunately, Omni Energy does not support smart meters even if you are happy to lose the smart functionality.

In regard to productivity, what is the expected average emails sent per hour?

• 5

• 3

• 8

• 7

Omni Energy generate their own Green Electricity?

• True

• False

I am looking to accept the Shell Energy offer you sent me, I am currently with BG and we have both our names on the account, how do I accept the Shell Energy offer with 2 names?

• You can simply write both names on the acceptance form

• You can accept the offer with 1 name and then add another name to make a joint account number

• You unfortunately cannot have joint account names with Shell Energy on this tariff

• Write down whatever you think is best

I left my previous supplier like 2 weeks ago now and I still do not have a final bill from them, what is happening?!

• Suppliers can take up 3 weeks to provide you this final bill after a switch has happened

• Suppliers will not send you a final bill, you need to chase this with the previous supplier

• Suppliers have up to 6 weeks to provide a final bill to customers that have left their supply

• Believe me, you don't want to see that bill

I am really not sure how to answer this customers query, what should I do?

• Send a message to the CS-EnergyUK slack channel

• I just skip the ticket and go to the next one

• Message George straight away

• Sit and hope the answer comes to me soon

Hi there, I have accepted the offer to Omni Energy and was wondering how long my contract will last for?

• 12 months

• 15 months

• No end date

• When Omni Energy tells you the contract has ended

What does 1st time right imply?

• 1 email gets the job done

• iChoosr are always right customer is always wrong

• It is the 1st time you have opened this email

• Customer has to send us several emails to get their question answered