voc

1- Sla for escalation call

• A- On spot

• B- 1 hour

1- In case customer experience complaint you will create

• A) SR

• B) TT

• C) Send mail

1- Any cst asked complaint Create VOC Direct

• A) True

• B) False

1- In case customer change for any data we will direct cst on branch

• A- True

• B- False

1- Cst can change mobile number for WE App

• A- True

• B- False

1- In case cst need Edit National ID We will edit for 111

• A- True

• B- False

1- Cst can Replaces point for program WE bonus from Union Stores

• A- True

• B- False

1- Cst can follow points for program WE Bonus from WE app

• A- True

• B- False

1- Cst follow usage form IVR Only

• A- True

• B- False