
voc
Authored by hayam ferjani
Other
Professional Development
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9 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- Sla for escalation call
A- On spot
B- 1 hour
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- In case customer experience complaint you will create
A) SR
B) TT
C) Send mail
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- Any cst asked complaint Create VOC Direct
A) True
B) False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- In case customer change for any data we will direct cst on branch
A- True
B- False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- Cst can change mobile number for WE App
A- True
B- False
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- In case cst need Edit National ID We will edit for 111
A- True
B- False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1- Cst can Replaces point for program WE bonus from Union Stores
A- True
B- False
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