Chapter 5 Test TW

Podcasts and wikis are part of the new user-centered virtual environment called

• the Total Network.

• Web 2.0.

• cloud computing.

• VPN.

The biggest advantage of business blogs is that they

• have the potential to reach a vast, far-flung audience.

• are the primary method of internal business communications.

• provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages.

• can safeguard against hackers and rival companies.

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News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

• Blogs

• Podcasts

• Wikis

• Web forums

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A wiki

• consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices.

• is a website with journal entries on a variety of topics.

• is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.

• is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service.

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When writing or responding to a blog, you should

• correct any errors in your grammar, spelling, and mechanics.

• vehemently and honestly disagree with a post using strong language such as Your ideas are completely unfounded. Do your research before you post your ideas!

• include long, wordy sentences to demonstrate your writing abilities.

• repeat ideas and sentences to add length to your response.

What is the best advice when preparing a memo as an e-mail attachment?

• Never send a memo as an e-mail attachment.

• Leave the body of the e-mail message blank.

• Include the date, sender's name, receiver's name, and subject line on the memo.

• Type the entire body of the memo in the e-mail message.

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Which of the following is not a guide word used in e-mail messages and memos?

• TO:

• FROM:

• RESPONSE:

• DATE:

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All of the following are reasons memos are used to send internal messages except

• formality.

• permanency.

• speed.

• length.

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The final element of an e-mail message should be

• your name and full contact information.

• a witty phrase and your name.

• the name of the business organization only.

• an attachment.

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Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?

• Text message

• Memo

• Instant message

• Tweet

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