Onboarding Day 30

1. There are three foundational skills to working with multiple consumers. Except?

• Be aware of consumers in your zone

• Be visible to the consumer

• Use breakaway statements

• Slouching away

A breakaway statement is a phrase that allows you to excuse yourself from the consumer you are working with to help another. This way, consumers receive premium service and their needs are met. True or False?

• True

• False

There are four foundational skills for delivering fitting room service. Except?

• Create a positive environment

• Set up the fitting room experience

• offer to many options

• Complete the sale

Complete the sale in the fitting room using the athlete device. True or False?

• True

• False

There are type of incident response and safety. Except?

• Natural Disasters

• Criminal activity

• Building issues

• internel theft

Criminal activity consists of criminal acts committed against our team members, customer or nike property. True or False

• False

• True

How to perform products refill? Except

• Prepare

• Access

• Planing

• Perform

Product are transferred from one store to another store. We call it?

• Transfer & transition

• PRE

• SRO

———————— are pair of footwear or apparel sets that have been separated from their mate or paired with items of the wrong size and color.

• Mis-mates

• Product refill

• Locating product

A minimum of two team members, one of whom is a member of the store leader team, perform the following tasks and function. This is policy of_____________?

• Rule of two

• Standard

• Procedure