Path to resolution

Path to resolution

Professional Development

75 Qs

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Path to resolution

Path to resolution

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

laica victoria

Used 81+ times

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75 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is under greeting

Un-carrier

Sets the tone

TEX branding

Uses customers name

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is not included under signature response

Customer cues

Assurance of help

Confirm understanding

Acknowledge customer effort

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

what is under determine customer's needs

Probes for root cause

Visual audit

Uses customers name

Adjacent issues

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Under Fix-It what is not included.

C2

My T-Mobile

Verbalized Steps

Grand central

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

what's under self help

Offer tool

Grand Central SMS

Balance CEO

T-mobile App

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is not included under Deepen the Relationship

si EX

AAL

Accessories

C2

Offer tool

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is under recap and close

Acknowledge tenure

send personal guarantee

Thank customer by name

Value positioning

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