Chat
Authored by Lineru Lineru
Other
1st - 12th Grade
Used 15+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El cliente puede comunicarse desde su cuenta de Facebook?
Verdadero
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué se hace cuando un cliente no pasa validación de datos?
Se solicita nueva información
Se le indica al cliente que vuelva a generar otro chat
Se le recomienda al cliente que se comunique con SAC
Se le deja de responder al cliente
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Los clientes solo se pueden comunicar por el chat si se encuentran dentro del país.
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿El cliente puede generar acuerdo de pago por medio de chat?
Verdadero
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué datos puede actualizar el cliente vía chat?
Cuenta bancaria
Nombre y cédula
Dirección y Celular
Celular y correo
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Por chat el cliente puede enviar sus comprobantes de pago?
Verdadero
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuales son los dos canales de comunicación de chat para los clientes?
Facebook y Webchat
WhatsApp y Messenger
Telegram y Facebook
Mensajes de texto y Webchat
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