Norton Security Online works on:
Sales and Products

Quiz
•
Business
•
Professional Development
•
Medium
Llord Semphay
Used 2+ times
FREE Resource
33 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Computers
Smartphones
Smart TVs
Consoles
Tablets
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Complete the sentence: "FBB stands for Feature, _____, Benefit."
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The definition of Discovery Questions is:
Questions that help you narrow the gap between you and the member.
Questions that we need to ask so that we can get a good quality score.
Questions that enable us to customize our pitch, based on the member needs.
Questions that give us a better understanding of the issue.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct FFB statement:
"This includes our support over the phone so, we need to activate this, in order for us to help you."
"This product is a favorite amongst our members, so I'm sure you will love it!"
"This plan will help you save time and money in the long run, so that you can spend those on things you enjoy."
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Select the proper features of McAfee:
It can protect against viruses, so that they don't slow down your computer.
It gives an extra range of mobile protection with features such as, locate, lock and wipe.
It has 5 licenses to ensure a wide array of devices is protected?
It can ensure you data is safe while connecting to public Wi-Fi networks.
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Write down all the features/ benefits that come in with a Yahoo Mail Plus subscription.
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Explain in your own words the importance of building rapport/ small talk.
Evaluate responses using AI:
OFF
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