Customer Retention

What is Customer Retention Process

• 1.Attraction 2. Conversion 3. Retention

• 1.Attraction 2. Retention 3. Conversion

• 1.Retention 2. Conversion 3. Attraction

• 1.Retention 2. attraction 3. conversion

Which is not a type of Goodwill

• Location

• Product Quality

• Salesman

• Price

what thinks we do not need to identify customer lifetime value

• Recency

• Age

• Frequency

• Monetization

What are the benefits of customer retention (Multiple Selection)

• less Stress on yourself

• buy new launch products more

• explore more in brands

• can sell on MRP

Ways to Increase to Customer retention (Multiple Selection)

• Be Their SPOC

• Make Them Feel Special

• Update on Offers & Promotions

• Ask for Feedback

What Customer Wants from us (Multiple Selection)

• Quality

• Support

• Satisfaction

• Money

Common customers Do Not Expect from us .

• Quality Product

• Good Services

• Better Support

• Gift on Every Purchase

what information we should kept of customers (Multiple Selection)

• Name

• D.O.B

• Address (Area)

• Ration card No.

• Last Purchases

what should we do if we missed a call of customer

• Ignore it

• Call back

• Text Him

• wait for his next call

Full Form of SPOC

• Single Point of Contact

• single Place to Contact

• See Please to Continue

• Single Point of continue